Shipping policy

All orders are shipped with DHL and are delivered to the closest pick up point or to your delivery address. We are not responsible for how DHL chooses to deliver your package. Always control your delivery address and contact information thoroughly to ensure that the package will be delivered correctly. 

Estimated delivery time from your order until you have the product is normally 1-5 working days if you live in Sweden.

Estimated delivery time for orders within Europe is 1-10 business days.

In case of a high order intake, however, the delivery time may be slightly longer. We do not send orders on recognized Swedish holidays. If you have not received your order after seven working days, please contact us here or via support@swedishcollagen.com.

For uncollected packages that haven't been collected from the DHL pick up point we reserve the right to charge the customer for costs relating to shipping, return shipping, handling fees and packaging. Currently, this cost corresponds to SEK 249, or the equivalent in another currency with an error margin of 20% depending on today's exchange rate. The fee is deducted from the refund.