As a consumer, you can cancel your purchase within 14 days from the day you receive your first order. If you use the right of cancellation, the product must be returned to us within 14 days from the day you notified us of the right of cancellation. The return address is as follows:

In order for the right of withdrawal to be implemented, the item must be returned to us in the same condition as you received it. You can only use the right of withdrawal if the products are untouched and have unbroken packaging. The product must be returned in the product's original packaging. If the product is not complete upon return, we reserve the right to make a price deduction. Note that if the item has decreased in value as a result of you handling it to a greater extent than was necessary, for example to examine the item, you may be liable for compensation for such decrease in value with up to 100% of the item's value. Unless otherwise agreed, you cover the direct costs of returning the item. Goods returned against cash on delivery will not be redeemed.

The refund is made using the same means of payment that you used for the original transaction. We have the right to withhold the refund until we have received the goods being returned or until you can provide proof that the goods have been returned.

You notify that you want to use the right of cancellation via e-mail, no later than 14 days after the day you received the order. The email address is: support@swedishcollagen.com . Alternatively, you can fill in and submit the Swedish Consumer Agency's standard form .